Shipping policy
Thank you for shopping with infashionplaza. We want to ensure that your online shopping experience is seamless, which is why we've outlined our shipping policy below. This policy applies to all orders placed through our website.
1. Order Processing Time:
Please allow 5 business days for order processing. Orders are processed on business days (Monday through Friday, excluding national holidays). Orders placed after 5 PM ET will be processed on the next business day.
2. Shipping Methods and Carriers:
We partner with UPS, FedEx, DHL to ensure your order reaches you as quickly and efficiently as possible. You will be provided with a tracking number once your order has been shipped.
3. Shipping Rates:
Shipping rates are based on the weight and dimensions of your package and the destination. Rates are calculated during checkout and are subject to change without notice. For international orders, additional customs fees and taxes may apply.
4. Delivery Estimates:
While we strive to deliver your order as quickly as possible, shipping times are estimates and start from the date of shipment, not the date of order. Delivery times may vary based on carrier and destination.
5. International Shipping:
We ship to most international addresses. However, some countries may have restrictions on the types of products that can be imported. It is the customer's responsibility to be aware of these restrictions and to cover any additional customs fees, taxes, or import duties.
6. Shipping Restrictions:
We do not ship to P.O. boxes, APO/FPO addresses, or any destination that our carriers deem unsuitable for delivery. We also reserve the right to refuse shipment to any address due to security reasons.
7. Local Pickup:
If you prefer to avoid shipping costs or want your items quickly, local pickup is available at our [store location or warehouse]. Please contact us to arrange a pickup time.
8. Return Policy:
For returns and exchanges, please see our [Return Policy hyperlink or 'Return Policy' page]. All returned items must be in new and unused condition, with original packaging and tags.
9. Lost or Damaged Shipments:
If your shipment is lost or damaged, please contact us immediately. We will work with the carrier to resolve the issue. Please keep all packaging materials for inspection.
10. Contact Us:
If you have any questions about our shipping policy or need assistance with an order, please contact our customer service team at [email protected] .
11. Changes to Our Shipping Policy:
We reserve the right to change this shipping policy at any time. Your continued use of our website indicates your acceptance of any changes we may make.
Thank you for choosing infashionplaza. We are committed to providing you with the best possible service.